Junior QA and Tech support Engineer

Junior QA Engineer Duties:

1. Functional and Non-Functional Testing: Conduct thorough functional and non-functional tests to ensure software meets functional specifications and performance standards.

2. Test Case Design: Design, develop, and maintain detailed test cases and test scripts based on software requirements, user stories, and technical specifications.

3. Bug Reporting: Identify, document, and track defects in the software using bug-tracking tools. Work with development teams to reproduce, diagnose, and resolve issues.

4. Regression Testing: Perform regression testing to ensure that new code changes do not negatively affect the existing functionality of the software.

Tech Support Duties:

1. User Issue Diagnosis and Resolution: Diagnose and resolve user-reported issues related to software. Provide prompt solutions and assistance to ensure minimal downtime.

2. Documentation: Create and maintain user manuals, standard operating procedures (SOPs), and other technical documentation to assist users and internal teams.

3. Client Communication: Communicate effectively with clients to gather information, provide support, and resolve any technical queries or issues. Ensure a positive experience for all clients.

Required Skills & Qualifications:

• Bachelor’s degree in computer science, Information Technology, or a related field (or equivalent work experience).

• Strong attention to detail and an analytical mindset.

• Familiarity with software testing techniques, methodologies, and bug tracking tools.

• Basic knowledge of software troubleshooting and technical support practices.

• Excellent written and verbal communication skills.

• Ability to work collaboratively with cross-functional teams.

• Strong problem-solving abilities and a proactive attitude.

• Experience with test case design and execution is a plus.

• Basic understanding of coding/scripting (e.g., Java, Python, or similar) is a plus but not required.

Preferred Skills:

• Experience with software testing tools (e.g., Selenium, JIRA).

• Experience in providing technical support in a SaaS or software environment.

• Knowledge of ITIL frameworks or customer support methodologies.