Job Position - Fraud and Risk Analyst
Location - Bhubaneswar
Experience Required - 1-3 years
Company Introduction
iServeU
is a modern banking infrastructure provider in APAC region,
empowering financial enterprises with embedded fintech solutions for
their customers. iServeU is one of the few certified partners with
National Payment Corporation of India (NPCI), VISA for various
products. iServeU also provides a cloud-native, micro
services-enabled, distributed platform with over 5000 possible
product configurations with a low code/no code interface to banks,
NBFCs, Fintech, and other regulated entities.
• We
process around 2500 transactions per second by levering distributed
& auto scale technology like K8.
• Our
core platform combines of 1200+ micro services.
• Our
customer list includes Fintech start-ups, top tier private banks to
PSU bank. We operate in five countries and help customers constantly.
Change the way financial institutions operate and innovate.
• Our
solutions currently empowers over 20 banks and 250+ enterprises
across India and abroad.
• Our
platform seamlessly manages the entire transaction lifecycle,
including withdrawals, deposits, transfers, payments, and lending
through various channels like digital, branch, agents.
Our
team of 500+ employees, with over 80% in technology roles is spread
across offices in Bhubaneswar, Bangalore and Delhi. We have raised
$8 million in funding to support our growth and innovation.
Job Responsibilities:
-
Monitor real
time queues and identify high risk transactions within the
business portfolio.
-
Observe
customer transactions to identify fraudulent activity
such as account take over, friendly fraud, theft and
similar other risks.
-
Identify
fraudulent transactions and cancel them from further
processing.
-
Resolve queued
transactions within the service level agreements to reduce
potential revenue losses.
-
Interact with
banks and customers to validate information and to confirm or
cancel authorizations.
-
Resolve
customer issues within the scope of existing service
level agreements.
-
Monitor
constantly customer and transactional records to identify
unauthorized transactions and fraudulent accounts.
-
Liaisoning
with internal and external stakeholders for dispute
related investigation/enquiry.
-
Recovery of
fraudulent transaction amount by coordinating with peer
banks/merchants/wallets.
-
Actioning and
timely closure of Cyber Police Complaints assigned on Cyber
Police Portal.
-
Maintain fraud
analysis models to improve efficiency and effectiveness of
company systems.
-
Ensure
confidentiality of all information collected during
investigation.
-
FRM rule
modification basis the fraud trends to avoid false positive
alerts, Understanding fraud trends and timely implementation
of prevention plans.
-
Identify
system improvements to prevent fraudulent
activities.
-
Recommend
anti-fraud processes for changing transaction patterns and
trends.
-
Recommend new
software tools used for fraud detection, prevention and
reporting activities.
-
Generate
suspicious activity reports and risk management reports for Managers.
-
Oversee KYC
compliance by ensuring that all necessary customer
identification processes are carried out effectively to mitigate
identity theft, fraud, and money laundering risks.
-
Investigate
chargeback claims from customers and merchants, identifying
root causes and recommending corrective actions.
-
Monitor
chargeback ratios and advise management on trends, suggesting
proactive measures to prevent excessive chargebacks.
-
Ensure
compliance with chargeback regulations and industry standards
(e.g., Visa, MasterCard, etc.)
Requirements
Desired Educational background, Skills & Knowledge
• Min 6 months of Exp. in transaction monitoring.
• Strong knowledge of Chargeback process.
• Good understanding of KYC regulations.
• Good analytical and decision making skill.
• Good Excel and Advance excel knowledge.
Benefits
-
Employee
Health Insurance
-
Competitive
Salaries
-
Sports
Events
-
Ongoing
training and educational opportunities
-
Career
development
-
product and
industry trainings
-
Guest house
facility
-
Fooding
Facility
-
Well
facilitated Cafeteria